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Consumer Duty
Treating Customers Fairly ('TCF') is at the forefront of the Financial Conduct Authority's ('FCA') principle-based approach to regulation. The regulator states that treating customers fairly should be central to a firm’s culture. It believes that developing the right culture within a firm is key to ensuring that the desired consumer 'outcomes' (of which there are six) can be delivered to customers. For example, principle six states that 'a firm must pay due regard to the interests of its customers and treat them fairly'.
Treating Customers Fairly ('TCF') is at the forefront of the Financial Conduct Authority's ('FCA') principle-based approach to regulation. The regulator states that treating customers fairly should be central to a firm’s culture. It believes that developing the right culture within a firm is key to ensuring that the desired consumer 'outcomes' (of which there are six) can be delivered to customers. For example, principle six states that 'a firm must pay due regard to the interests of its customers and treat them fairly'.
We wholeheartedly agree with this principle and regularly seek feedback from our clients to ensure we are adhering to the rules and delivering the outcomes they expect of us. On this basis, clients are regularly asked to complete Customer Service questionnaires and recent examples can be seen by selecting the links in the table below:
| Financial Planning | Investment & Retirement | Mortgage & Protection |
| - Financial Reviews - Ongoing Servicing |
- Investment advice - Pension advice - At Retirement advice |
- Mortgage advice - Protection advice - General Insurance advice |